Sunday, 29 December 2013

If you ask any employee today, they will often complain that email is the blight of their workday. They are often overwhelmed and do not know how to deal with email effectively. These tips below can be applied to a heavy email user that is constantly keeping an eye on their inbox and responding to email all day to someone who just checks email once a day.


Create sub folders


If you receive a lot of mail from one person on an almost daily basis, you could automatically filter any mail from them into a sub folder. This way when they ask if you received the email from last Tuesday at lunchtime, you can easily check without having to go through all your emails. The folders also work great if you are doing business with a particular website. You could create as folder for the website any mail sent from that domain is automatically filtered there.

Keep on top of your spam settings


Spam levels have dropped a lot over the past few years thanks to the effort of multiple spam detection tools. It is still important to manage, and you can do so by, reporting the spam and block the sender from being able to penetrate your neatly organized inbox again. You can block a whole domain, email address or IP address via the spam blacklist.

Create aliases


An alias is like an additional email address that can be added or removed to save you using your real email address. This can be exceptionally handy for handling multiple email addresses within one email account. Maybe you don't want to give out your real email address, but need to ensure that you receive the emails sent to that address. This is just one example of when an email alias is suitable.

Use the email calendar


Email calendars are very powerful tools and often highly universal. Integrating with a variety of different devices and applications. They are secure and tied to your email account,  so if you lose your mobile phone or upgrade your computer, then you can rest assured that your email calendar will still be available. Many CEO's and successful, or motivated people credit their achievements to organization, setting goals and making appointments like this are great way to start. Within an email calendar you can categorize tasks and events by colour, set them to occur over on a weekly, monthly our annual basis. You can also set reminders through email or sms and invite others via email to a calendar event.

Keep a zero inbox


It is a lot easier said done. The idea is that every email received should be dealt with. Either deleted, archived in appropriate folder or marked as spam. This is a great practice to get into, the key to success here is to have your subfolders create to store any mail you wish to archive. Having a good spam protection tool will also help. Thexyz multiple layers of spam protection ensure you will have clean inbox that can also be a great help to keeping a zero inbox.

Make use of auto responders


Whether you are going on vacation or dealing with a high spike in incoming email,  an auto responder will help get the message out by automatically sending a message to everyone that sends a message to you. You can read more about setting up an auto responder here.



Setup email filters


I mentioned it above the "Create sub-folders" section, I will mention it again as it really, create some email filters.

Create a folder for bacon (BACN)


BACN is not a food but email, unlike spam it is email that has been subscribed to and is therefore not unsolicited. Over the past few years, advances in spam detection have lead to a reduction in the amount of spam making it to your inbox. Email marketers are now sending more mail than ever before to members and subscribers. These daily or weekly emails can take up much of your inbox. You probably don't want to keep them all, and at the same time, not send them all to your spam for easy purging. Instead create a folder called 'BACN.' You can then use filters to divert these newsletters and notifications to the BACN folder to find all this non-essential email in one place. It can also be easily deleted.

Do you have any email management tips? Feel free to post a comment below.
Sunday, 22 December 2013

We want to make life a bit easier for you. So we recently added undelete in webmail so that your users will be able recover their deleted email directly from the webmail interface. 

Try out this new feature today by logging into webmail and following the instructions noted below:

Instructions for recovering deleted email in webmail:


1. Right click on the Trash folder
2. In the context menu, click on "Recover Deleted Email..."



3. Select the message(s) that you want to recover (note: you can recover deleted message for up to 14 days)


4. Click on "Recover to Folder"
5. Select the folder you want to move the messages to
6. When you see the confirmation "Message(s) Recovered" you are done
Thursday, 12 December 2013

A look at the growing use of email with stats about usage, spam and most popular devices to read email on. Shows spam figures on the way down down this year, due to spam prevention techniques and mobile usage is up.

Email
Explore more infographics like this one on the web's largest information design community - Visually.
Monday, 9 December 2013

Outlook 2013 included with all subscriptions at Thexyz

Outlook 2013 is a great way to access your email on your desktop and customers of Thexyz can now get a free license to use Outlook 2013. This will work regardless of what account you have, if you have Premium email with Mobile sync activated, you'll now be able to sync your contacts and calendar with your desktop, mobile device and webmail. In previous versions of Outlook it was just Exchange level users that were able to sync desktop with mobile. This basically adds all the functions of Microsoft Exchange to Thexyz Premium Webmail.

If you are running a Windows computer that meets the minimum system requirements, we recommended downloading Microsoft Outlook 2013 free of charge. You can start enjoying added features that will compliment your experience using our email services.

Fully supports Thexyz MobileSync


Just like our premium email accounts, Microsoft Outlook 2013 fully supports Thexyz MobileSync ActiveSync so you will never experience delays in waiting for email to arrive. This not only syncs your devices, but also pushes email instantly to ensure the fastest possible delivery of every email you receive.

Take your calendar with you


By using the Outlook 2013 you can take your desktop calendar with you, wherever you go. Access it remotely on Thexyz webmail or your mobile device. This will ensure you never miss an appointment.
Synchronize your contacts

Share your calendar with others


Sharing your calendar with others is easy to do with Outlook 2013, you will be able to schedule meetings, and respond to meeting invitations.

Keep your contacts in one place, and up to date


By adding your contacts to Outlook you can then sync them through to webmail and your mobile device. If you ever lose your phone, you can always get your contacts back just by adding your email account to your phone.






Sunday, 8 December 2013

Everyday we help many new users get setup with Thexyz Email and Apps. Many of these users come from services like Gmail or Google Apps, we have made it really easy to migrate all of your data over from Gmail to Thexyz with our Email Migration service. While this will migrate all your email and folders, you may not be able to automatically migrate over your contacts. Google now allows Gmail users to export their contacts to the common .csv file format.  This blog post will show how to quickly and easily export all your Google/Gmail contacts.


1. Login to Gmail and on the top left under Google, you see in red the word "Mail," click on it and select contacts.



2. Once there, click on "more" and select the "Export" option.



3. You can now select to export all contacts, or a particular group. For a maximum of compatibility, select Outlook CSV format (or Outlook CSV).


The file will then download to your computer where you can easily import the .csv file to Thexyz Webmail. It may be called contact.csv. You can now import your contacts to Thexyz.

Android 4.3 Jelly Bean App Crash Fix

Android 4.3 has been rolled out to quite a few devices this week including Samsung and Nexus phones. Some users of Thexyz Webmail mobile app reported that the app crashed on opening. We took a look into this issue and found a quick and easy fix. You basically just need to clear the app data by following the steps below.

1. Click the Settings icon and then at the top touch More.



2. Select Application Manager under System Manager and find the app.



3. Touch Clear data and Clear cache



Try opening the app again and it should load without any error.
Friday, 6 December 2013

We spoke to a user of Thexyz Cloud who creates music in his spare time. Over the past year he has built a small fan base through Youtube & Facebook videos however up until recently his followers have not been able to download his music. To increase his fan base he now wants to let his fans download his music mp3 files for free.


He researched into the best ways to share files for free online and found there were three solutions, however they all seemed to have a few drawbacks.

1. He could collect the fans’ email addresses and send them the songs. However he doesn’t have the coding knowledge to create a site or send emails automatically so this process would be manual and take a considerable amount of time. He was also worried that some people may not want to give out their email address.

2. He could use a file sharing site however he knows that they normally contain lots of ads and pop ups which could confuse his fans.

3. He could also use a torrent site however this would mean that all users would need to have a piece of software to download the mp3.

Before he found Thexyz, he was unsure how to share his files securely, fortunately Thexyz makes it easy for users to share files either publicly or to select users.

Sharing files via Thexyz

To share a file through Thexyz he just had to upload his file to his Briefcase drive and then right click on the file and select the ‘Share’ option. He selected to publicly share the file and was given a direct link to the file. He then placed the link on his Youtube video description, on his Facebook fan page, and on several other social sites he was using to connect with his followers. Sharing his file through Thexyz did not take a lot of effort and did not require any programming knowledge, the link did not have ads, and didn’t require his fans to download a piece of software. Musicians are not the only people who can use Thexyz to share files. Ebook authors, film producers, photographers, and programmers can all trade large files through Thexyz Cloud software. If you are using Thexyz to share files with your audience let us know in the comments below this post.



Tuesday, 3 December 2013


All web hosting plans at Thexyz Server now come with ModSecurity Apache plugin running by default. This little plugin acts as a firewall for web applications and has so far reduced the number of attacks significantly.


As of this week, ModSecurity will also prevent "brute force" attacks. A brute force attack stands for an attempt to guess the username and password of a web application, using a predefined set of usernames and passwords and combining them at random.

If there are more than 15 failed login attempts from an IP address within 3 minutes, the IP address will be blocked from the website for the next 30 minutes.

To help the ModSecurity plugin combat brute force attacks, our App Installer is also configured to replace the default "admin" username, which is used by the majority of web applications by default.

Sunday, 24 November 2013


1965 - Email is introduced at MIT.

1971Raymond Tomlinson allegedly sent “QWERTYUIOP” as the first email message ever sent.

1977 - A standard format (RFC 733) is proposed to enable sending email across the internet.

1977 - U.S. Postal Service foresees email as a potential threat to mail volumes.

1981 - The American Standard Code for Information Interchange adopted a process of letters, punctuation and symbols to digitally store information.

1982 - First use of the word "email."

1985 - Most users of email are Government and military employees, students and academic professionals.

1988 - The first commercial email product, Microsoft Mail is released for the Mac.

1989 - CompuServe offers Internet connectivity and email to its subscribers.

1989 - IBM releases Lotus Notes 1.0.

1991 - Email spam begins.

1993 - BellSouth and IBM unveil Simon Personal Communicator, the world's first mobile phone with PDA features, including email capability.

1993 - AOL and Delphi connect their proprietary email systems to the Internet.

1992 - Microsoft Outlook for MS-DOS is released.

1996 - Sabeer Bhatia and Jack Smith launch "HoTMail," one of the first free Web-based email services.

1997 - Microsoft Outlook 97 is released, offering a central hub that includes email, scheduling, contact management, task management and a journal module.

1997 - Yahoo! introduces Yahoo! Mail.

1997 - Microsoft purchases Hotmail for approximately $400 million.

1998 - "You've Got Mail" premiers at the box office.

1998 - HTML and rich text formatting is introduced to email messages.

2000 -  Microsoft launches Outlook 2000 which includes the ability to incorporate personal, corporate and Web-based information in one place.

2000 - Microsoft introduces Entourage mail for Mac.

2004 - Google launches Gmail on April 1st.

2003 - The BlackBerry smartphone is introduced to the public.

2004 - The Federal Trade Commission passes email spam laws.

2011 - Associated Press Stylebook changes "e-mail" to email.

2012 - In the United States, 90 million Americans access email through a mobile device, with 64% of them doing it on a daily basis.

2013 - There are more than 3 billion email accounts across the globe, and approximately 294 billion emails are sent per day.

Sources: Microsoft, Mashable, Macworld, AP Stylebook, Wikipedia.




Friday, 22 November 2013

Thexyz Server have added the latest stable release of PHP to Thexyz Server web hosting Control Panel. 


You can now use the current stable version (5.4.21), PHP 5.5.5, as well as the two legacy versions,“ PHP 5.4.21 and PHP 5.3.27.

These new PHP updates do not add any new functionality and are focused on polishing what is already available and on fixing reported bugs. The PHP 5.5.5 release, for example, addresses more than 20 reported bugs, whereas PHP 5.4.21 contains 10 bug fixes.

As for PHP 5.3.27, this will be the last official update, no new bugs will be fixed in the future, except for security fixes. The latest regular release of the PHP 5.3.X branch brings 10 bug fixes, including a security fix for the XML parser. We will continue to offer PHP 5.3.27, but keep in mind that the PHP team advises users to migrate to the newer PHP 5.5.X and PHP 5.4.X branches.
Tuesday, 19 November 2013

Create Different Colour Coded Calendars

When you make a new calendar, it will automatically use a different colour just as it would in Outlook. This way you can add multiple calendars and sort different events whether they be personal, work or shared calendars. You can keep these calendars private or share them with others.


Set SMS Text Message Reminders

It is a great idea to spend some time to organize your email calendar, but if your calendar quickly fills up, you may find yourself missing certain appointments. The SMS text message reminder feature allows you to add your mobile number to receive an alert 5 minutes, 10 minutes, 30 minutes all the way to hours and weeks before the event is scheduled. If you don't want to be bothered by so many text messages then you could just use the email reminder instead.


Set Reminders For Recurring Events

Save time by setting recurring events to remind you 30 minutes before they begin. If you are always forgetting to take care of annual tasks, or need reminding of a weekly task then recurring events will save you a lot of time.

Recurring Events

To avoid adding the same task for each Tuesday at 8am, set it to recur and then you just need to enter it once. You can also set how many times you wish the event or task to recur.
Sunday, 17 November 2013


Thexyz webmail mobile app released for iOS



Thexyz now has a mobile application for iPhone and iPad devices that allows instant push email on your iOS device. You can download the app from the Apple App Store. Once downloaded you can login and instead of having to refresh your email to check for new messages,  email will arrive instantly when sent,  like a text message (SMS). Running through Microsoft's ActiveSync technology, Thexyz Webmail App ensures not only speedy delivery of your email, but also utmost reliability. 

There is also a lot more to the app than instant push email. It can also sync your contacts and calendar with the app and secure web portal. 

Thexyz Webmail removes the reliance on user ISP's or free services that all of sudden decide to shut their doors. Also if a phone handset is changed or lost,  the contacts, email and calendar is not as this is synced with your webmail. 

All you need is an active subscription to Thexyz to make use of this free app.

Also please remember to leave us a review of this app in the Apple App Store. 





Wednesday, 2 October 2013


Thexyz webmail mobile app released for Android


Thexyz now has a mobile application for all Android devices that allows instant push email on your Android phone. You can download the app here. Once downloaded you can login and instead of having to refresh your email to check for new messages,  email will arrive instantly when sent,  like a text message (SMS). Running through Microsoft's ActiveSync technology, Thexyz Webmail App ensures not only speedy delivery of your email, but also utmost reliability. 

There is also a lot more to the app than instant push email. It can also sync your contacts and calendar with the app and secure web portal. 

Thexyz Webmail removes the reliance on user ISP's or free services that all of sudden decide to shut their doors. Also if a phone handset is changed or lost,  the contacts, email and calendar is not as this is synced with your webmail. 

All you need is an active subscription to Thexyz to make use of this free app.

Also please remember to leave us a review of this app in the Google play store. 



Friday, 6 September 2013

The National Security Agency (NSA) and GCHQ action has provoked many Internet users to question when the government can access their data, and under what circumstances. We think this is a good time to reiterate how Thexyz handles customer data.


Our policy is simple: your data is your data. Period. We will not access, transfer or deliver data stored on servers by our customers except in response to a properly issued, lawful order (for example, search warrants, court orders, Foreign Intelligence Surveillance Orders) from a court with appropriate jurisdiction over Thexyz and the data sought.

That means that U.S. authorities can’t issue a warrant to recover data stored by our customers on servers located in the U.K. British officials can’t recover data stored by our customers in the U.S. without the involvement of a U.S. court. By contract and in practice, Thexyz customers have full control over their servers and any data that may be stored on those servers. Thexyz does not have any control of that.

If we are to receive an official, lawful order from authorities for the data of a specific customer. When that happens, you have every assurance that we will fight for our customers and take every possible legal route available to challenge it. Sometimes, however, the courts don’t side in our favor and we must comply.

Transparency is one of our core values at Thexyz, which is why we’re writing this post. In the spirit of transparency, I can tell you that we at Thexyz have never been served with a blanket warrant that requires us to give data owned by more than a few specific customers. If we were served with such a warrant, we would fight it because it would be, by its very nature, overreaching and a violation of our core values.

We want to be as transparent with our customers as possible. That’s one reason we support the Surveillance Transparency Act of 2013 recently introduced by Sen. Al Franken. The bill urges transparency of government surveillance programs and helps Americans hold the government more accountable. The bill seeks to expand and improve ongoing government reporting about programs under the PATRIOT Act and Foreign intelligence Surveillance Act that have been the subject of controversy recently. The bill would also protect the ability of companies like Thexyz to voluntarily disclose information about the data the government requires them to turn over.

Through the Surveillance Transparency Act of 2013, or similar legislation, we can make clear what the NSA and other government agencies are and are not allowed to do with the digital data of law-abiding citizens.




Tuesday, 3 September 2013

At Thexyz we are constantly trying to improve our product and provide our users with the most feature rich, customisable and secure cloud service around.


Today we are happy to unveil version 1.14 of our desktop software for Windows and Mac OS X. In the past Thexyz Cloud has used AES-256 encryption to make sure your files can’t be compromised while they are being transferred to the cloud. Thexyz Cloud software will include a few key extra security additions to make sure that the data held in the local cache cannot be accessed, even if your computer is stolen.


The main new features in 1.14 are:

An improved settings menu


This will make it quicker and easier for you to edit the program to your needs.

Briefcase encryption


Your files will now be even safer. Any files which have been stored on your machine will be inaccessible if they are logged out of Thexyz. This stops thieves from stealing your computer and gaining access to your files.

Automatic logout 


This will make sure Thexyz is never logged in when you turns your computer on. Combining automatic logout and Briefcase encryption will make sure your files are always secure.

Improved ‘Manage Backups’ window


We have improved the interface for handling file type exceptions. This will automatically stop EXE, ISO, and temporary files from being uploaded to the cloud and will reduce the time it takes you to complete your first backup. If you do want to upload .ISO files you just need to uncheck the .ISO box in the exceptions menu. Users can also add new exceptions to the list. If you add “.avi” to the list the software will make sure no AVI movies are backed up to the cloud.

Restore is now built into the Windows and Mac client


We have now added the restore feature to the Windows client. In the past only Mac users could restore files through the normal desktop client. Windows users had to download a separate restore client from our website.









Sunday, 18 August 2013

Thexyz Webmail now has a new domain name to give users more choice when selecting an email address to use.

Thexyz.net is now publicly available on all premium email and Microsoft exchange accounts.

Other domain names available include:

  • @thexyz.org
  • @thexyz.in
  • @thexyz.net

To get your own personalised email address from Thexyz with 25 GB of storage visit this page or if you are not sold yet, take a look at the features here.

Monday, 15 July 2013

Any email user dis-likes opening up their inboxes only to be flooded with an abundance of spam emails. Not only are spam emails time consuming to go through, filter, and delete, but they can also be potentially harmful to your computer and security.


A SecureList study shows that 76.6% of all email traffic in 2012 was generated by spammers. As if that wasn't enough, 3.3% of all emails sent included some form of malicious attachment. Reducing the everyday annoyance of spam is becoming more complex by the day due to spammers getting more creative in their delivery methods.

With the increase in spam traffic and the increase in demand for a solution for the increased spam being received, the need is always there for increased spam protection.

Thexyz is an industry leader in spam protection and virus filtering. We have incorporated a Spam Firewall server into our network for premium email and Microsoft exchange services, which enables a powerful defense against spammers and malicious emails. It provides comprehensive protection for your email addresses, blocking spam emails, viruses, spoofing and phishing attempts, spyware, and much more. This makes your inbox, computer, and personal information much more safe and secure.

How It Works


Thexyz server sits between messages sent to you from the internet and your inbox. It processes every email that is sent to you and scans each of them for spam and viruses. After the emails are checked and approved they are allowed through to your inbox. There are 10 tests that an email must pass in order to be received, ensuring that no spam or malicious content gets through. Some of these tests include keyword checking, real-time blacklists, message authenticity checking, and more. Thexyz maintains a list of known spammers, keywords, IP addresses and common emails that are sent on a regular basis. The list is always evolving to maintain the highest level of filtering possible.

Thexyz Spam Firewall is included with all premium email accounts and is a necessity for any business website that relies on email as a secure form of communication, or for any individual who no longer wants to deal with the annoyance of spam emails




Monday, 24 June 2013

You can download the app free of charge from Google Play or Apple App Store. The app has recently been updated as Tapatalk celebrates its fourth birthday.  


Thexyz Support Forum works perfectly with Tapatalk and we recommend downloading it before it returns to it's original price.

Why should I have this app?


  • You can quickly find answers to what you need to know. 
  • You can ask questions and chat with the support staff.
  • You can send private messages and also chat with other members.
Tuesday, 18 June 2013

We are today happy to announce the beta launch of Outlook Sync, one of our most-requested customer features. This new service allows you to instantly sync Calendar and Contact data between Thexyz Premium Webmail and Outlook 2013.  Use in conjunction with our existing mobile sync feature and enjoy an Exchange-like synchronization on your desktop, phone and browser, without the price of a Microsoft Exchange email account.



  • In order to use Outlook Sync you must be using Outlook 2013.


If you have any interested in joining the Outlook Sync Beta program please send an email to support@thexyz.com and provide us with a list of email addresses that you would like the service to be enabled for.
Friday, 14 June 2013

Due to some recent reliability issues we have had to terminate Bluesnap (formally Plimus) as a payment processor for Thexyz.

This will not interrupt our services we deliver to you and you will have enough time to submit a new subscription through our new and improved payment system.

We apologize for the short notice and any inconvenience caused. Any payments recently made via Plimus will be refunded and we ask that you re-subscribe, this time via PayPal.

If you have any questions about this change, please contact your account manager.

Thursday, 13 June 2013



As of June 25th, 2013, Thexyz will be performing a maintenance on the Thexyz Email and Microsoft Hosted Exchange environments which will remove the ability for mail clients to send mail using the legacy authentication protocol, CRAM-MD5. Once removed, a very small portion of our customers may lose the ability to send mail until their mail client's SMTP authentication method is changed.

Why are we making this change? 

Well, here at Thexyz we are continually striving to improve the quality, usability, and security of our email services. While CRAM-MD5 is a secure authentication protocol, the industry as a whole has been migrating away from using this mechanism. The recommended method for sending mail today is to use PLAIN/PASSWORD authentication over an SSL or TLS connection.

Will I be impacted? 

Our extensive testing in preparation for this maintenance has proven that the vast majority of mail clients do not use CRAM-MD5 by default. It is very difficult to pinpoint each and every mail client, version, device, etc that could be impacted, although we do know that if you are running one of the following configurations you could be impacted by this change:

  • Thunderbird
  • Apple Mail (Mac Mail)
  • Apple devices still running legacy iOS versions (prior to IOS 6.x)
NOTE: Customers using iPhones with Mobile Sync enabled will NOT be impacted.

I'm impacted / will be impacted... How do I fix this? 

If you feel you may be impacted, or after the maintenance is complete you are no longer able to send mail from your client, you can resolve this issue using one of the following means:

1. Re-configure your mail client so it does not use CRAM-MD5 authentication for SMTP (sending). We also suggest connecting to our system via SSL or TLS when sending email. Instructions for setting up your mail client can be found at https://webmail.thexyz.com.

Please refer to the following articles for instructions on changing the SMTP authentication method:




2. Thexyz Support Team is always an option! You can call or chat with a member of our support team and we can walk you through the process.

Is there a workaround while I'm trying to set this up properly?
Absolutely! You can always login to webmail to access and send email like normal should you experience issues and need to send something quickly. The webmail login can be accessed here: https://webmail.thexyz.com. You may also read the frequently asked questions below.

If you have any questions or concerns about this maintenance, please feel free to contact a member of Thexyz Support team and we'll be happy to assist you.

Frequently Asked Questions


Q: Can you tell if I’m affected?
A: Unfortunately, we have no way of identifying which users specifically are connecting with CRAM-MD5 authentication.

As long as your users are connected with PLAIN/PASSWORD authentication over an SSL or TLS connection, they will not see an impact.  It's always best to double check on the mail clients in question.

Q: Why are only certain clients affected?
A: While we do not know for sure every email client and/or version that could be affected, email clients will be affected if configured using CRAM-MD5.  We have put together instructions for the most common clients and devices that we are aware of that could be configured using CRAM-MD5. As far as we can tell, outlook users will not have any issues.

Q: What will happen if I do nothing and I’m affected?
A: Your incoming emails will still be delivered as normal.  You will receive an error, however, when attempting to send emails using SMTP.  As a work-around, you can always use webmail to send/receive at: https://webmail.thexyz.com

To ensure Thunderbird's settings are properly configured: 


 1. In Thunderbird, go to "Tools" > "Account Settings..."
2. Select the Outgoing Server category 3. Select your SMTP server. Then hit "Edit..."
4. Under "Authentication Method", change the option from "Encrypted password" to "Normal Password". Note: Normal Password authentication will not decrease the security of email transmission as that data is being delivered over a secure SSL connection.
5. Select OK to accept your changes, then OK again to close the Account Settings dialogue.

To ensure your iPhone, iPad, & iPod's SMTP settings are properly configured:

1. From the home screen on your device tap Settings, and then Mail, Contacts, Calendars.

Then click the settings.


2. Then tap the email account under Accounts.



3. Tap Account.


4. Scroll down and tap SMTP under Outgoing Mail Server.


5. Tap on your Primary SMTP server (secure.emailsrvr.com)
6. Tap Authentication.
7. Ensure Password is selected rather than MD5 Challenge-Response.
It should be this below.
8. Tap the button on the top left to go to the previous screen, then click Done.

To make sure Mac Mails's settings are properly configured:


1. In Mac Mail, go to "Mail" > "Preferences..."

2. Select the Accounts tab. Under Account Information, click the drop-down next to Outgoing Mail Server and select "Edit SMTP Server List..."



3. Select the Advanced tab.
4. Under the Authentication drop-down, ensure Password is selected rather than MD5 Challenge-Response.


5. Click OK to close the SMTP window, then OK again to close Preferences.


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