Monday, 24 June 2013

You can download the app free of charge from Google Play or Apple App Store. The app has recently been updated as Tapatalk celebrates its fourth birthday.  

Thexyz Support Forum works perfectly with Tapatalk and we recommend downloading it before it returns to it's original price.

Why should I have this app?

  • You can quickly find answers to what you need to know. 
  • You can ask questions and chat with the support staff.
  • You can send private messages and also chat with other members.
Tuesday, 18 June 2013

We are today happy to announce the beta launch of Outlook Sync, one of our most-requested customer features. This new service allows you to instantly sync Calendar and Contact data between Thexyz Premium Webmail and Outlook 2013.  Use in conjunction with our existing mobile sync feature and enjoy an Exchange-like synchronization on your desktop, phone and browser, without the price of a Microsoft Exchange email account.

  • In order to use Outlook Sync you must be using Outlook 2013.

If you have any interested in joining the Outlook Sync Beta program please send an email to and provide us with a list of email addresses that you would like the service to be enabled for.
Friday, 14 June 2013

Due to some recent reliability issues we have had to terminate Bluesnap (formally Plimus) as a payment processor for Thexyz.

This will not interrupt our services we deliver to you and you will have enough time to submit a new subscription through our new and improved payment system.

We apologize for the short notice and any inconvenience caused. Any payments recently made via Plimus will be refunded and we ask that you re-subscribe, this time via PayPal.

If you have any questions about this change, please contact your account manager.

Thursday, 13 June 2013

As of June 25th, 2013, Thexyz will be performing a maintenance on the Thexyz Email and Microsoft Hosted Exchange environments which will remove the ability for mail clients to send mail using the legacy authentication protocol, CRAM-MD5. Once removed, a very small portion of our customers may lose the ability to send mail until their mail client's SMTP authentication method is changed.

Why are we making this change? 

Well, here at Thexyz we are continually striving to improve the quality, usability, and security of our email services. While CRAM-MD5 is a secure authentication protocol, the industry as a whole has been migrating away from using this mechanism. The recommended method for sending mail today is to use PLAIN/PASSWORD authentication over an SSL or TLS connection.

Will I be impacted? 

Our extensive testing in preparation for this maintenance has proven that the vast majority of mail clients do not use CRAM-MD5 by default. It is very difficult to pinpoint each and every mail client, version, device, etc that could be impacted, although we do know that if you are running one of the following configurations you could be impacted by this change:

  • Thunderbird
  • Apple Mail (Mac Mail)
  • Apple devices still running legacy iOS versions (prior to IOS 6.x)
NOTE: Customers using iPhones with Mobile Sync enabled will NOT be impacted.

I'm impacted / will be impacted... How do I fix this? 

If you feel you may be impacted, or after the maintenance is complete you are no longer able to send mail from your client, you can resolve this issue using one of the following means:

1. Re-configure your mail client so it does not use CRAM-MD5 authentication for SMTP (sending). We also suggest connecting to our system via SSL or TLS when sending email. Instructions for setting up your mail client can be found at

Please refer to the following articles for instructions on changing the SMTP authentication method:

2. Thexyz Support Team is always an option! You can call or chat with a member of our support team and we can walk you through the process.

Is there a workaround while I'm trying to set this up properly?
Absolutely! You can always login to webmail to access and send email like normal should you experience issues and need to send something quickly. The webmail login can be accessed here: You may also read the frequently asked questions below.

If you have any questions or concerns about this maintenance, please feel free to contact a member of Thexyz Support team and we'll be happy to assist you.

Frequently Asked Questions

Q: Can you tell if I’m affected?
A: Unfortunately, we have no way of identifying which users specifically are connecting with CRAM-MD5 authentication.

As long as your users are connected with PLAIN/PASSWORD authentication over an SSL or TLS connection, they will not see an impact.  It's always best to double check on the mail clients in question.

Q: Why are only certain clients affected?
A: While we do not know for sure every email client and/or version that could be affected, email clients will be affected if configured using CRAM-MD5.  We have put together instructions for the most common clients and devices that we are aware of that could be configured using CRAM-MD5. As far as we can tell, outlook users will not have any issues.

Q: What will happen if I do nothing and I’m affected?
A: Your incoming emails will still be delivered as normal.  You will receive an error, however, when attempting to send emails using SMTP.  As a work-around, you can always use webmail to send/receive at:

To ensure Thunderbird's settings are properly configured: 

 1. In Thunderbird, go to "Tools" > "Account Settings..."
2. Select the Outgoing Server category 3. Select your SMTP server. Then hit "Edit..."
4. Under "Authentication Method", change the option from "Encrypted password" to "Normal Password". Note: Normal Password authentication will not decrease the security of email transmission as that data is being delivered over a secure SSL connection.
5. Select OK to accept your changes, then OK again to close the Account Settings dialogue.

To ensure your iPhone, iPad, & iPod's SMTP settings are properly configured:

1. From the home screen on your device tap Settings, and then Mail, Contacts, Calendars.

Then click the settings.

2. Then tap the email account under Accounts.

3. Tap Account.

4. Scroll down and tap SMTP under Outgoing Mail Server.

5. Tap on your Primary SMTP server (
6. Tap Authentication.
7. Ensure Password is selected rather than MD5 Challenge-Response.
It should be this below.
8. Tap the button on the top left to go to the previous screen, then click Done.

To make sure Mac Mails's settings are properly configured:

1. In Mac Mail, go to "Mail" > "Preferences..."

2. Select the Accounts tab. Under Account Information, click the drop-down next to Outgoing Mail Server and select "Edit SMTP Server List..."

3. Select the Advanced tab.
4. Under the Authentication drop-down, ensure Password is selected rather than MD5 Challenge-Response.

5. Click OK to close the SMTP window, then OK again to close Preferences.

Monday, 10 June 2013

If you are familiar with iCloud and iTunes then your likely all too familiar with the seemingly odd restrictions imposed by Apple to help prevent copyright infringement. A problem is these restrictions are still in place even if you have purchased the audio tracks from the iTunes store. You may also find it hard to get the music from a Apple device to a non-Apple device. There is software available to copy your tracks from one device to another but it shouldn't be so difficult.

With Thexyz Cloud you can copy all your iTunes audio files to your cloud account with just a few clicks. The image below shows you what you need to do. Once installed, you can select "Manage Backups" or "Select files to backup" from Thexyz Cloud menu. From here you can easily navigate all the files (within their folders) on your computer. iTunes music files are usually saved in a folder called "music" or "media." You just have to click the check box beside the folder to automatically select all files withing that folder to be backed up. 

The audio tracks will then be automatically sent to your cloud backup drive.

You can access the files on the web or mobile portal as well as the the mobile applications for iPhone and Android.

Create Multiple Music Playlists On Your Smart Phone

The application will then allow you to create multiple playlists that save on the application. This will not take any storage away from your phone or computer. The standard account at Thexyz Cloud comes with 512 GB of storage so you can add tens of thousands of songs if you wish.

The application on the mobile apps will sync with 100 MB of tracks that you regularly play or recently play or for a playlist. So this way when you do not have network coverage your tracks are available in a cache memory output.

The music players for the mobile applications work just like the native music player apps for both Android and iPhone. They have all the features included. With Thexyz Cloud you can have your music backed up and available anywhere you go. If you ever lose your phone or your computer crashes, you can rest assured your audio files will still be there.

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