Friday, 6 September 2013

The National Security Agency (NSA) and GCHQ action has provoked many Internet users to question when the government can access their data, and under what circumstances. We think this is a good time to reiterate how Thexyz handles customer data.

Our policy is simple: your data is your data. Period. We will not access, transfer or deliver data stored on servers by our customers except in response to a properly issued, lawful order (for example, search warrants, court orders, Foreign Intelligence Surveillance Orders) from a court with appropriate jurisdiction over Thexyz and the data sought.

That means that U.S. authorities can’t issue a warrant to recover data stored by our customers on servers located in the U.K. British officials can’t recover data stored by our customers in the U.S. without the involvement of a U.S. court. By contract and in practice, Thexyz customers have full control over their servers and any data that may be stored on those servers. Thexyz does not have any control of that.

If we are to receive an official, lawful order from authorities for the data of a specific customer. When that happens, you have every assurance that we will fight for our customers and take every possible legal route available to challenge it. Sometimes, however, the courts don’t side in our favor and we must comply.

Transparency is one of our core values at Thexyz, which is why we’re writing this post. In the spirit of transparency, I can tell you that we at Thexyz have never been served with a blanket warrant that requires us to give data owned by more than a few specific customers. If we were served with such a warrant, we would fight it because it would be, by its very nature, overreaching and a violation of our core values.

We want to be as transparent with our customers as possible. That’s one reason we support the Surveillance Transparency Act of 2013 recently introduced by Sen. Al Franken. The bill urges transparency of government surveillance programs and helps Americans hold the government more accountable. The bill seeks to expand and improve ongoing government reporting about programs under the PATRIOT Act and Foreign intelligence Surveillance Act that have been the subject of controversy recently. The bill would also protect the ability of companies like Thexyz to voluntarily disclose information about the data the government requires them to turn over.

Through the Surveillance Transparency Act of 2013, or similar legislation, we can make clear what the NSA and other government agencies are and are not allowed to do with the digital data of law-abiding citizens.

Tuesday, 3 September 2013

At Thexyz we are constantly trying to improve our product and provide our users with the most feature rich, customisable and secure cloud service around.

Today we are happy to unveil version 1.14 of our desktop software for Windows and Mac OS X. In the past Thexyz Cloud has used AES-256 encryption to make sure your files can’t be compromised while they are being transferred to the cloud. Thexyz Cloud software will include a few key extra security additions to make sure that the data held in the local cache cannot be accessed, even if your computer is stolen.

The main new features in 1.14 are:

An improved settings menu

This will make it quicker and easier for you to edit the program to your needs.

Briefcase encryption

Your files will now be even safer. Any files which have been stored on your machine will be inaccessible if they are logged out of Thexyz. This stops thieves from stealing your computer and gaining access to your files.

Automatic logout 

This will make sure Thexyz is never logged in when you turns your computer on. Combining automatic logout and Briefcase encryption will make sure your files are always secure.

Improved ‘Manage Backups’ window

We have improved the interface for handling file type exceptions. This will automatically stop EXE, ISO, and temporary files from being uploaded to the cloud and will reduce the time it takes you to complete your first backup. If you do want to upload .ISO files you just need to uncheck the .ISO box in the exceptions menu. Users can also add new exceptions to the list. If you add “.avi” to the list the software will make sure no AVI movies are backed up to the cloud.

Restore is now built into the Windows and Mac client

We have now added the restore feature to the Windows client. In the past only Mac users could restore files through the normal desktop client. Windows users had to download a separate restore client from our website.

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